Shipping policy

Where we ship

We currently ship to residential and business addresses in Australia only. Orders placed for delivery outside Australia cannot be accepted and will be refunded in full.

Shipping cost

Standard tracked shipping is free on every order. There are no handling fees, no surcharges and no shipping cost added at checkout. The price on the product page is the price you pay.

Where your order ships from

Orders are dispatched from our supplier's warehouse in China. We tell you this before you buy rather than after, because it explains the delivery window below.

Dispatch and delivery times

Processing: 1 to 3 business days from the time your order is placed.
Transit: 9 to 16 business days after dispatch.
Total: typically 10 to 19 business days from order to delivery.

Saturdays, Sundays and public holidays are not business days. These are genuine estimates based on the route we use, not best-case figures. Delivery can take longer during peak periods, for remote and regional postcodes, when an address is incomplete, or if a parcel is selected for customs inspection.

If your order has not arrived within 30 business days of dispatch, contact us and we will either resend it or refund you in full. You do not have to chase us repeatedly to get that outcome.

Tracking

A tracking number is emailed to you as soon as your parcel is handed to the carrier. Tracking can take 3 to 5 days to show its first scan, and it is normal for it to sit unchanged for several days while a parcel is in international transit. That is not a lost parcel.

Duties and taxes

Nothing further is payable on delivery. Goods valued under A$1,000 entering Australia are not subject to import duty, and as we are not registered for Australian GST, no GST is collected. You will not be asked for money by the carrier.

Address accuracy

Please check your delivery address carefully before completing checkout. If your order has not yet been dispatched we can usually correct an address. Email us straight away with your order number. Once a parcel has been handed to the carrier the address cannot be changed.

Delayed, damaged or missing parcels

Contact us with your order number if tracking has stopped updating for more than 10 business days, if the parcel arrives visibly damaged, or if tracking shows delivered but nothing has arrived. Photographs of the packaging and the product help us resolve it quickly. Your rights under the Australian Consumer Law are not affected by anything in this policy.