Shipping policy
Where we ship
We currently ship to residential and business addresses in Australia only. Orders placed for delivery outside Australia cannot be accepted and will be refunded in full.
We currently ship to residential and business addresses in Australia only. Orders placed for delivery outside Australia cannot be accepted and will be refunded in full.
Shipping cost
Standard tracked shipping is 100% free on every order. There are no handling fees, no surcharges, and no shipping costs added at checkout. The price on the product page is exactly the price you pay.
Standard tracked shipping is 100% free on every order. There are no handling fees, no surcharges, and no shipping costs added at checkout. The price on the product page is exactly the price you pay.
Where your order ships from
Orders are dispatched directly from our regional fulfillment supplier's hub. We state this transparently to ensure total clarity regarding our logistics and priority shipping routes.
Orders are dispatched directly from our regional fulfillment supplier's hub. We state this transparently to ensure total clarity regarding our logistics and priority shipping routes.
Dispatch and delivery times
- Processing time: 1 to 3 business days from the time your order is placed.
- Transit time: 4 to 8 days after dispatch.
- Total delivery window: most orders arrive within 5 to 13 days from order to delivery.
Saturdays, Sundays, and public holidays may affect processing times. These are genuine estimates based on our standard routes. Delivery can take slightly longer during peak seasonal periods, for remote and regional postcodes, or if a parcel is selected for custom inspections. If your order has not arrived within 20 business days of dispatch, contact us and we will either resend it or refund you in full.
Tracking
A tracking number is emailed to you as soon as your parcel is handed to the carrier. Tracking updates can take 2 to 3 days to show the first scan, and it is normal for the status to remain unchanged for a few days while the parcel is in transit.
A tracking number is emailed to you as soon as your parcel is handed to the carrier. Tracking updates can take 2 to 3 days to show the first scan, and it is normal for the status to remain unchanged for a few days while the parcel is in transit.
Duties and taxes
Nothing further is payable on delivery. Goods valued under A$1,000 entering Australia are not subject to import duty, and as we are not registered for Australian GST, no GST is collected. You will never be asked for additional money by the local carrier.
Nothing further is payable on delivery. Goods valued under A$1,000 entering Australia are not subject to import duty, and as we are not registered for Australian GST, no GST is collected. You will never be asked for additional money by the local carrier.
Address accuracy
Please check your delivery address carefully before completing checkout. If your order has not yet been dispatched, we can usually correct the address. Email us straight away at hello@voyat.store with your order number. Once a parcel has been handed to the carrier, the address cannot be changed.
Please check your delivery address carefully before completing checkout. If your order has not yet been dispatched, we can usually correct the address. Email us straight away at hello@voyat.store with your order number. Once a parcel has been handed to the carrier, the address cannot be changed.
Delayed, damaged or missing parcels
Contact us with your order number if tracking has stopped updating for more than 7 business days, if the parcel arrives visibly damaged, or if tracking shows delivered but nothing has arrived. Photographs of the packaging and the product help us resolve it quickly. Your rights under the Australian Consumer Law are not affected by anything in this policy.
Contact us with your order number if tracking has stopped updating for more than 7 business days, if the parcel arrives visibly damaged, or if tracking shows delivered but nothing has arrived. Photographs of the packaging and the product help us resolve it quickly. Your rights under the Australian Consumer Law are not affected by anything in this policy.