Frequently Asked Questions
Everything you need to know about the Voyat AirPack, shipping, and guarantees.
The product
What is included?
One Voyat AirPack in Black, one removable airtight compression liner and one manual hand pump.
Does the pump need batteries or charging?
No. The included pump is entirely manual, with no battery, cable or power adapter.
Does compression make my luggage lighter?
No. Compression removes air and reduces the volume of soft items; it does not reduce their weight.
Will it be accepted as cabin baggage?
The empty backpack measures 40 × 25 × 18 cm, a footprint designed around common carry-on and under-seat allowances. Limits vary by airline, fare, aircraft and route, so check your carrier and measure the bag after packing.
How much does it weigh?
The complete set weighs approximately 1.5 kg.
Will it fit my laptop?
The padded sleeve suits most 14-15 inch laptops. Measure your device against the 40 × 25 cm external footprint before ordering.
Is it waterproof?
The outer shell is water-resistant and handles ordinary rain and splashes. It is not waterproof and should not be submerged.
How do I clean it?
Spot clean with a damp cloth and mild soap. Do not machine wash, tumble dry or iron. Let the compression liner dry completely, open and unzipped, before storage.
Ordering and delivery
Where do you deliver?
We deliver only to Australian addresses.
How much is shipping?
Tracked shipping is free on every order.
How long will delivery take?
Processing takes 1–3 business days and transit usually takes 4–8 business days. Most orders arrive within 5–13 days from order to delivery.
Will I pay anything on delivery?
No. The total shown at checkout is the amount payable for your order. There is no cash-on-delivery charge.
My tracking has not updated. What should I do?
Tracking can pause between scans. If your order is overdue or tracking has not updated for an extended period, email hello@voyat.store with your order number. If it has not arrived within 20 business days of dispatch, contact us so we can investigate and provide the appropriate remedy.
Can I change my delivery address?
Email hello@voyat.store immediately with your order number. We can update the address only before dispatch.
Returns and consumer guarantees
Can I return it because I changed my mind?
No. Change-of-mind returns and exchanges are not accepted.
What if it is faulty, damaged or misdescribed?
Your rights under the Australian Consumer Law remain fully protected. Email hello@voyat.store with your order number, a clear description and high-quality photos or a short video. For visible transit damage or a wrong item, contact us within 7 days of delivery. For a functional defect, contact us as soon as the fault appears.
How quickly are claims and refunds handled?
We review complete claims within 2 business days. Approved refunds are issued to the original payment method within 5 business days; your payment provider may take additional time to display the funds.
Still need help?
Email hello@voyat.store with your order number. We reply within 2 business days, Monday to Friday, excluding public holidays.