Privacy policy
This policy explains what personal information Voyat collects, why, who we share it with, and what you can do about it. We also handle Australian customers' information in line with the Australian Privacy Principles.
What we collect
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Contact and delivery details: name, email, phone number, shipping and billing address.
- Order details: items purchased, order value, order history, returns, and refunds.
- Payment information: securely processed by our third-party payment providers. We never see or store your full card number.
- Technical and usage data: IP address, device/browser type, pages viewed, and how you reached our site, collected through cookies and similar technologies.
- Messages you send us: the full content of your emails and support requests.
Why we use it
- To take payments, fulfil your order, arrange delivery, and handle returns.
- To answer your questions and provide customer support.
- To detect and prevent fraud and keep the store secure.
- To keep accounting and tax records, as legally required.
- To send marketing emails and show advertising, only with your explicit consent, which you can withdraw at any time.
Who we share it with
- Shopify, which hosts this store and processes orders on our behalf.
- Payment providers, which securely process your payment and run automated fraud checks.
- Our fulfilment supplier and its carriers (located in China), which receive your name, delivery address, and phone number in order to pack and ship your order. This is a genuine transfer of your personal information outside Australia and outside the European Economic Area, and we state this plainly because you are entitled to know.
- Advertising and analytics providers, such as Meta and Google, where you have consented to those specific cookies.
- Authorities or advisers, where the law requires it or to establish or defend legal claims.
We do not sell your personal information.
International transfers
Your information may be stored or processed outside the country you live in, including in the European Economic Area (EEA), the United States, and China. Where information leaves the European Economic Area, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
Your information may be stored or processed outside the country you live in, including in the European Economic Area (EEA), the United States, and China. Where information leaves the European Economic Area, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
How long we keep it
- Order and transaction records are kept for as long as tax and accounting law requires, generally up to 10 years.
- Marketing contact details are kept until you choose to unsubscribe.
- Support correspondence is kept for up to 3 years.
Your rights
You can ask us to give you a copy of the information we hold about you, correct it, delete it, restrict or object to how we use it, or send it to another provider. You can withdraw consent for marketing at any time.
To exercise any of these rights, email privacy@voyat.store. We respond within 30 days. Exercising these rights costs you nothing and we will never treat you differently for doing so.
You can ask us to give you a copy of the information we hold about you, correct it, delete it, restrict or object to how we use it, or send it to another provider. You can withdraw consent for marketing at any time.
To exercise any of these rights, email privacy@voyat.store. We respond within 30 days. Exercising these rights costs you nothing and we will never treat you differently for doing so.
Cookies
We use cookies that are strictly necessary for the store to work, plus analytics and advertising cookies where you give consent. You can manage your choices through our cookie banner and through your browser settings.
We use cookies that are strictly necessary for the store to work, plus analytics and advertising cookies where you give consent. You can manage your choices through our cookie banner and through your browser settings.
Children
This store is not intended for children and we do not knowingly collect information from them.
This store is not intended for children and we do not knowingly collect information from them.
Security
We use encrypted connections (SSL) and rely on established enterprise providers to process payments and host data. No system is perfectly secure, so please avoid sending confidential financial information to us by email.
We use encrypted connections (SSL) and rely on established enterprise providers to process payments and host data. No system is perfectly secure, so please avoid sending confidential financial information to us by email.
Complaints
If you are unhappy with how we have handled your information, contact us first at privacy@voyat.store. You also have the right to complain to a regulator:
If you are unhappy with how we have handled your information, contact us first at privacy@voyat.store. You also have the right to complain to a regulator:
- In Australia: the Office of the Australian Information Commissioner at oaic.gov.au.
- In Italy: the Garante per la protezione dei dati personali at garanteprivacy.it.