Track your order

Every Voyat order is tracked from the moment it leaves the warehouse. Here is how to follow yours, and what each stage means.

1. Find your tracking number

Your tracking number is emailed to you as soon as your parcel is handed to the carrier. It comes from the same address as your order confirmation. If you cannot find it, check your spam or promotions folder before anything else — that is where it ends up most often.

No tracking email yet? Your order is still in processing, which takes 1–3 business days from the time you order.

2. Track it

Paste your tracking number into Australia Post tracking or into 17TRACK, which reads every carrier we use across the full journey, including the international leg.

3. What you should expect to see

Processing: 1–3 business days.
Transit: 4–8 days after dispatch.
Total: most orders arrive within 5–13 days from order to delivery.

Two things are completely normal and are not signs of a problem:

Tracking can take 2–3 days to show its first scan. The number exists before the parcel is physically scanned.
The status can sit unchanged for a few days while the parcel is in transit. There are no scan points mid-air or mid-ocean.

4. When to contact us

Write to hello@voyat.store with your order number if:

tracking has stopped updating for more than 7 business days;
tracking shows delivered but nothing has arrived;
the parcel arrives visibly damaged — photographs of the packaging and the product help us resolve it quickly.

If your order has not arrived within 20 business days of dispatch, we resend it or refund you in full, at your choice.

5. Delivery area and costs

We deliver to Australian addresses only. Standard tracked shipping is free on every order, with no handling fees and no surcharges. Nothing further is payable on delivery: goods valued under A$1,000 entering Australia are not subject to import duty, and as we are not registered for Australian GST, none is collected. The carrier will never ask you for money.

6. Wrong address?

Email us straight away with your order number. We can correct an address only before dispatch — once a parcel is with the carrier it cannot be changed.

Full details are in our Shipping Policy.