Refund policy
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Change of Mind Policy
Please choose carefully before purchasing. In accordance with Australian consumer laws, we do not accept returns, refunds, or exchanges for a change of mind, accidental purchases, or if you simply do not like the product after delivery.
Please choose carefully before purchasing. In accordance with Australian consumer laws, we do not accept returns, refunds, or exchanges for a change of mind, accidental purchases, or if you simply do not like the product after delivery.
Damaged, Wrong or Defective Items
If your item arrives damaged, incorrect, or develops a structural or functional defect, this is our responsibility. We will fully cover the solution.
If your item arrives damaged, incorrect, or develops a structural or functional defect, this is our responsibility. We will fully cover the solution.
- For transit damage, functional defects or incorrect items (visible upon arrival): Please contact us within 7 days of delivery.
- For functional defects: Please contact us as soon as the fault appears.
To report any issue, please email hello@voyat.store with:
- Your order number.
- A clear description of the problem.
- High-quality photos or a short video showing the issue (required to process the claim).
How to Start a Claim
- Email hello@voyat.store with your order number and the details mentioned above.
- We will review your request within 2 business days. If approved, we will provide you with specific instructions and options for a replacement or a refund.
- Please note: Do not ship any items back to any address before we explicitly provide and confirm the correct return instructions in writing. Unauthorized returns cannot be traced or processed.
Refunds
Once a refund is approved by our team, it will be issued to your original payment method within 5 business days. Please note that your bank or card issuer may take a few additional business days to display the credit on your statement.
Once a refund is approved by our team, it will be issued to your original payment method within 5 business days. Please note that your bank or card issuer may take a few additional business days to display the credit on your statement.
Cancelling Before Dispatch
If your order has not yet been processed and handed to our shipping carrier, we will cancel it and refund you in full. Please email us with your order number as soon as possible. Once the order is dispatched, it cannot be cancelled.
If your order has not yet been processed and handed to our shipping carrier, we will cancel it and refund you in full. Please email us with your order number as soon as possible. Once the order is dispatched, it cannot be cancelled.
Lost or Undelivered Parcels
If your order has not arrived within 20 business days of dispatch due to transit issues, we will gladly resend the items or issue a full refund, at your choice.
If your order has not arrived within 20 business days of dispatch due to transit issues, we will gladly resend the items or issue a full refund, at your choice.